FAQs
Shipping
How long will it take to receive my delivery?
How long will it take to receive my delivery?
If you’re based in New Zealand, we ask that you allow up to 5 business days for delivery. Please also allow 1 to 3 business days for your order to be dispatched from our warehouse.
How are your delivery fees calculated?
How are your delivery fees calculated?
Delivery fees vary in price depending on your location and the weight of your order. A final shipping fee will be calculated at checkout once the products have been added to your cart and your address has been placed into the required fields.
Do you deliver to PO Boxes, HC Boxes, and Parcel Lockers?
Do you deliver to PO Boxes, HC Boxes, and Parcel Lockers?
We do not deliver to PO Boxes, HC Boxes, and Parcel Lockers. Please ensure you use a business address or home address for us to deliver to when placing your order.
My product is missing in transit, how do I locate it?
My product is missing in transit, how do I locate it?
If your package goes missing in transit, please contact the courier first to look for your package. If unsuccessful, request a reference number and provide us with that reference number. We will explore all channels to locate your order. Please note that we do not consider items “missing” unless your tracker has not updated the tracking information in 10 days or it has been 21 days since shipment.
Where can’t Brow Code ship to?
Where can’t Brow Code ship to?
The Brow Code New Zealand online store can ship to addresses in New Zealand.
Countries we can't ship to:
We sincerely apologise, we are currently unable to ship to the following countries. We are working towards finding a way to safely and efficiently deliver to you.
Åland Islands, Andorra, Bouvet Island, Caribbean Netherlands, Christmas Island, Cocos (Keeling) Islands, Curaçao, French Southern Territories, Guernsey, Heard & McDonald Islands, India (1 of 37 states), Isle of Man, Italy, Jersey, Mayotte, Mexico, Monaco, Norfolk Island, Palestinian Territories, San Marino, Sint Maarten, South Georgia & South Sandwich Islands, South Sudan, Spain, St. Barthélemy, St. Helena, St. Martin, St. Vincent & Grenadines, Svalbard & Jan Mayen, U.S. Outlying Islands, Western Sahara.
When will my order ship?
When will my order ship?
After your order has been processed, please allow 1 to 3 business days for your package to be dispatched from our warehouse. The time it takes for your order to be dispatched may slightly alter during sale periods.
I am having problems tracking my order?
I am having problems tracking my order?
Carriers generally take 1 to 2 business days to register your updated shipment status. If your tracking number still isn’t working, please reach out to the Brow Code support team at hello@browcode.com.
Eyebrow Lamination
What is lamination?
What is lamination?
Brow Lamination is designed to straighten the brow hairs, resulting in full, lifted, and fluffy brows.
How does lamination work?
How does lamination work?
Brow Lamination is a simple 3 step process. Step 1 of the treatment breaks down the bonds in each hair, enabling them to change shape. Step 2 then remodels the hair bond into its new shape. Finally, Step 3 replenishes moisture in both the brows and the skin.
How long do lamination results last?
How long do lamination results last?
The results will last up to 8 weeks. To ensure optimal longevity, brush and set brows in place daily and follow the recommended aftercare guidelines. We recommend applying Brow Gold Nourishing Growth Oil daily to restore moisture to the brows.
Are all brow types suitable for lamination?
Are all brow types suitable for lamination?
Brow Lamination has been specifically developed for every hair type. Ensure to read all instructions first to ensure they have no contraindications to lamination.
Do you have instructions available?
Do you have instructions available?
The instructions for all our products are outlined under the product description on the website.
What is the aftercare for lamination?
What is the aftercare for lamination?
By following the correct aftercare, you can achieve longer-lasting results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:
- Keep brows completely dry.
- Use Brow Gold Nourishing Growth Oil daily to keep the brows nourished and hydrated.
- Do not apply make-up or undertake further eye treatments.
- Avoid swimming, saunas, and working out. Any excess moisture can cause a slight curl or frizz to the brow hair.
- Do not allow prolonged exposure to direct sunlight or heat.
- Avoid anti-aging products including Retin-A and AHA around the brow for 1 week before treatment and 48 hours after treatment.
- No self-training products should be used on the face for one week prior and 48 hours after treatment.
Can I do lamination and tint in the same service?
Can I do lamination and tint in the same service?
Yes, you can pair lamination and tint. We recommend applying tint in between steps 2 and 3 of the lamination process for the best results.
Is lamination safe for pregnant and breastfeeding women?
Is lamination safe for pregnant and breastfeeding women?
Lamination is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.
Eyebrow Waxing
What type of wax does Brow Code offer?
What type of wax does Brow Code offer?
We offer a Microwaveable Brow Styling Wax. This product is a hard wax and does not require any strips.
Do you have instructions available?
Do you have instructions available?
The instructions for all our products are outlined under the product description on the website.
What temperature do I heat my wax?
What temperature do I heat my wax?
The Microwaveable Brow Wax generally takes 80 seconds to heat up, however, please note that this will vary depending on the microwave's wattage.
Is this product safe to use for pregnant and breastfeeding women?
Is this product safe to use for pregnant and breastfeeding women?
Yes, the Brow Wax is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.
Heist Brow Soap
What does a Brow Soap do?
What does a Brow Soap do?
Brow Code’s Heist Brow Soap is designed to lift, hold up, and lock down your brow hairs for a full and fluffy brow look. You can use the nourishing brow soap for touching up your brows daily.
How do I use the Brow Soap?
How do I use the Brow Soap?
All you need for application is an Eyebrow Spoolie, Rose Water Spray and of course the Brow Soap itself. Simply dampen your spoolie with the rose water mist, rub the bristles into the soap product and apply to your brow hairs using upward and angled strokes.
Can I use water instead of Rose Water to dampen my spoolie?
Can I use water instead of Rose Water to dampen my spoolie?
While it is okay to use water, the Rose Water Spray has further benefits. The hydrating ingredients in Rose Water mist activate the Brow Soap and prepare the hairs for product-setting. Rose Water will also moisturise the hairs and keep them in shape all day long.
Can I use Heist Brow Soap on sensitive skin?
Can I use Heist Brow Soap on sensitive skin?
Thanks to natural extracts like Shea Butter, Cocoa, and Turmeric and the highly nourishing Hyaluronic Acid, Heist Brow Soap is gentle and soothing on skin. It is suitable for use on all skin types and has no chemical side effects.
How long do the results last?
How long do the results last?
You can expect an all-day hold with Heist Brow Soap. For maintenance, you will need to style your brows every morning.
Is the Heist Brow Soap water-proof and sweat-resistant?
Is the Heist Brow Soap water-proof and sweat-resistant?
Yes! We have made sure the product contains sweat and water resistant properties so your brows stay put all day long.
Is Brow Soap the same as regular soap?
Is Brow Soap the same as regular soap?
Absolutely not. Regular soap for the hands and the body is designed to cleanse and remove dirt by using an anti-bacterial formulation. It can often dehydrate the skin and strip it of moisture. However, Heist Brow Soap is designed specifically to be worn on the brows as a cosmetic product, not a cleanser.
Is this product safe to use for pregnant and breastfeeding women?
Is this product safe to use for pregnant and breastfeeding women?
Yes, Heist Brow Soap is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.
Rose Water Spray
What is the mist used for?
What is the mist used for?
Brow Code’s hydrating Heist Rose Water Spray has been created as a preparation mist for the Heist Brow Soap. Rose Water activates the Brow Soap product and allows for flawless application, with a sleek brow finish.
What are the benefits of using the Rose Water Spray?
What are the benefits of using the Rose Water Spray?
Rose Water is packed with benefits for the skin and hair, providing everything from moisture to irritation soothing to refreshment for the face. Our Rose Water spray is packed with anti-inflammatory, antiseptic and antibacterial properties. To find out more, read about five ways to use Brow Code's Heist Rose Water Spray.
Can I have an allergic reaction to rose water?
Can I have an allergic reaction to rose water?
Rose Water is not known to have a harmful effect on the skin. In extremely rare cases, it may cause a slight tingling sensation on dry skin, but only when used directly to spray on the face. In the case of Brow Code’s Heist Rose Water Spray, there are no chances of you experiencing an allergic reaction as it is used in a bare minimum quantity, primarily to lather Brow Soap product.
Is this product safe to use for pregnant and breastfeeding women?
Is this product safe to use for pregnant and breastfeeding women?
Yes, Rose Water Spray is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.
Alias Brow Lamination Gel
What does the Alias Brow Lamination Gel do?
What does the Alias Brow Lamination Gel do?
The Alias Brow Gel makes it easy to style your brows, achieving three in-trend brow looks. Alias features a buildable formulation that fixes the brows into place.
Can you grow your brows with a lamination gel?
Can you grow your brows with a lamination gel?
The Alias Lamination Gel will help in adding thickness and strength to your brows, but not actually growing them faster. We recommend using our Brow Gold Nourishing Oil to promote growth in the brows.
Will a lamination gel help me achieve the same results as eyebrow lamination?
Will a lamination gel help me achieve the same results as eyebrow lamination?
No. Eyebrow lamination is a semi-permanent brow styling treatment, involving chemical perming and fixing solutions to straighten the brow hairs and make them fuller in appearance. A Brow Lamination Gel does not involve the use of chemicals on the skin and will not straighten your brow hairs like a Lamination Kit does. It is a daily use brow product that helps in the upkeep of the brows.
How long do the results last?
How long do the results last?
The Alias Brow Gel is designed for long-lasting wear and an extreme firm hold, lasting the whole day. It is also sweat-proof, smudge-proof and water resistant.
Do you have styling instructions available?
Do you have styling instructions available?
All instructions are available on the Alias Brow Lamination Gel product page.
Is this product safe to use for pregnant and breastfeeding women?
Is this product safe to use for pregnant and breastfeeding women?
Yes, Alias Brow Gel is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.
Creamades Brow Pomade
What is the Creamades Brow Pomade?
What is the Creamades Brow Pomade?
It is an innovative hybrid brow product that combines a cream and a pomade. The Creamades Brow Pomade is ideal for creating a bold, defined brow look by filling in sparse areas of the brow.
How is it different from a regular pomade?
How is it different from a regular pomade?
The Creamades Brow Pomade features an ultra creamy texture that glides over the skin and hair. It is more lightweight and smooth compared to the gel-based structure of a regular brow pomade.
How do I apply it to my brows?
How do I apply it to my brows?
Use an angled brush to lightly fill in desired areas of the brow. Brush with a brow spoolie to disperse the product evenly. We recommend using our 123 Micro Stroke Brush or 122 Define & Line Brush for flawless application.
What's the difference between a brow pencil and pomade?
What's the difference between a brow pencil and pomade?
A brow pencil is great for mimicking natural, hair-like strokes and defining the arch of your brows with precision. A brow pomade is better suited for adding depth, colour, definition and boldness to the brows.
Will the cream base hold on oily skin?
Will the cream base hold on oily skin?
Yes. It is because of the hybrid cream-based formula that the Creamades Brow Pomade provides a firm hold on the brows and makes the hairs stay in place all day. The lightweight formula is suitable for all skin types, including oily and combination skin.
How many shades is it available in?
How many shades is it available in?
The Creamades Brow Pomade comes in a complete six shade range - Ash, Taupe, Soft Brown, Chocolate, Dark Brown, and Granite. View the product page for complete colour imagery.
I have never used a brow pomade before, is this suitable for beginners?
I have never used a brow pomade before, is this suitable for beginners?
Yes, the Creamades Brow Pomade is easy to use and suitable for beginners. It involves a simple one-step application process, using an angled brow brush. View the product page for detailed instructions.
Is this product safe to use for pregnant and breastfeeding women?
Is this product safe to use for pregnant and breastfeeding women?
No. Creamades contains ingredients that may potentially be harmful for pregnant and breastfeeding women. Please consult your doctor or medical professionsal prior to use.
Imitations Micro Pencil
How do I use the Imitations Brow Pencil?
How do I use the Imitations Brow Pencil?
Using the micro tip end of the pencil, draw small hair-like strokes throughout the brows according to the shape and arch you desire. The spoolie end of the pencil is used to set and brush the hairs in place.
I have really light brows, will the brow pencil be too dark for me?
I have really light brows, will the brow pencil be too dark for me?
The Imitations Brow Pencil comes in six versatile shades, designed to suit all skin tones and hair colour. View the product page to find a shade suitable for light brows.
Should I choose a lighter or darker shade than my skin tone?
Should I choose a lighter or darker shade than my skin tone?
As a general rule, you should use an eyebrow pencil that is a shade lighter than your natural skin tone. This will create a soft, natural enhancement in the brows. If you have extremely fair skin, you may choose to go for a shade that’s 1 or 2 times darker than your natural tone.
How long do the results from a brow pencil last?
How long do the results from a brow pencil last?
The Imitations Micro Pencil has an all-day wear, due to its sweat and water resistant formula.
I have really sparse brows, is a brow pencil enough to fill them in?
I have really sparse brows, is a brow pencil enough to fill them in?
A brow pencil is great for filling in sparse brows as it has a very precise application. Make sure you disperse the product through the brows with a spoolie for an even result. You can also pair the Imitations Pencil with a Brow Soap, Pomade or Brow Gel for a complete brow look.
Is this product safe to use for pregnant and breastfeeding women?
Is this product safe to use for pregnant and breastfeeding women?
Yes, Imitations Micro Pencil is SAFE to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.
Brow Gold Oil
What does the Brow Gold Oil do?
What does the Brow Gold Oil do?
The Brow Gold Nourishing Growth Oil is an aftercare oil for the eyebrows, created with a mix of natural oils that nourish, enhance and promote healthy growth of the brow hairs.
What's in the oil?
What's in the oil?
It is blended with five beauty industry favoured oils, popular for hair growth - Castor Oil, Argan Oil, Rosemary Oil, Sweet Almond Oil, Geranium Oil.
When do I need to use the Brow Gold Oil?
When do I need to use the Brow Gold Oil?
We recommend using the brow oil once daily, to restore hydration and nourishment to the brows. It should be used as an aftercare product following all brow styling treatments.
Can I grow my eyebrows quicker with the Brow Gold Oil?
Can I grow my eyebrows quicker with the Brow Gold Oil?
Yes, the oil will promote growth in the brow hairs and make them appear both thicker and longer.
Is there real gold in the Gold Oil?
Is there real gold in the Gold Oil?
No, the Brow Oil does not contain any real traces of gold. It is however packed with many nutrients, antioxidants and essential vitamins.
Is the oil okay to use with my regular skincare products?
Is the oil okay to use with my regular skincare products?
Yes, the oil features all-natural ingredients that are gentle, soothing and moisturising on the skin and hairs. The formulation is also cruelty-free, paraben-free, sulphate-free, synthetic-fragrance free and vegan. It is safe to use with any other skincare products.
How much do I need to use?
How much do I need to use?
Apply one droplet to each eyebrow and massage through gently. We recommend using the Brow Gold Oil once daily for stimulating regular growth and nourishment.
Will I experience any side effects?
Will I experience any side effects?
Side effects after using the Brow Gold Oil have not been noted as the oil is simply a growth stimulating substance that does not involve any chemicals and is applied in a minimum quantity on the brows. If you notice any stinging or discomfort after using the product, we would recommend wiping it off immediately, stopping its use and consulting with your doctor or skin professional.
Is this product safe to use for pregnant and breastfeeding women?
Is this product safe to use for pregnant and breastfeeding women?
No, Brow Gold Oil is not safe to use for pregnant and breastfeeding women. Please consult your doctor or medical professional for certainty.
Tinted Multi-Peptide Brow Gel
How is it different from the Alias Brow Lamination Gel?
How is it different from the Alias Brow Lamination Gel?
Alias Brow Gel is a strong-hold styling gel that locks the hair in place all day for a fluffy, natural or sleek brow look. The Tinted Gel is ideal for adding colour to the brows for a soft, filled-in look while also lifting and nourishing the hairs.
What does this brow gel do?
What does this brow gel do?
This gel adds pigment to the brows while lifting the hairs and adding volume to sparse areas. The peptide formulation in the gel offers nourishing benefits to the brows while styling them.
What does the peptide formulation do?
What does the peptide formulation do?
Containing a total of 11 scientifically backed peptides, the formula promotes hair growth, strengthens the brow hairs and improves the overall health of the brows by replenishing with key proteins and nutrients.
What brow look can I achieve with this gel?
What brow look can I achieve with this gel?
Ideal for achieving a soft, sleek brow look with a tint-like effect, ideal for wear everywhere.
I have sensitive skin and I've never used peptide before - can I still apply this gel?
I have sensitive skin and I've never used peptide before - can I still apply this gel?
Yes, peptides are naturally-occuring amino acids that constitute essential proteins required by the skin. Your skin will not have any adverse reactions as peptides are not formulated with chemicals or added ingredients.
As for the rest of the tinted brow gel formulation, as always it is vegan, cruelty-free, paraben-free, sulphate-free, fragrance-free and ethically sourced. We have also clinically tested the brow gel for sensitive skin types and it is classified safe for all levels of sensitivity.
Is this product safe to use for pregnant and breastfeeding women?
Is this product safe to use for pregnant and breastfeeding women?
Yes, Tinted Brow Gel is safe to use for pregnant and breastfeeding women. However, please always consult with a doctor or medical professional prior to use.
Orders
How do I cancel my order?
How do I cancel my order?
If you would like to cancel your order, please email hello@browcode.com as soon as possible with your full name, email address, and order number. Please note, we are only able to cancel an order if it hasn’t been fulfilled and dispatched from our warehouse.
How do I edit my order?
How do I edit my order?
If you wish to make edits to an order, please email hello@browcode.com with your full name, email address, and order number. Please note, we cannot edit orders that have already been fulfilled.
How do I add items to my cart?
How do I add items to my cart?
Once you’re on the product page, click “add to cart”. Number of items in your cart are displayed on the top right corner of the screen.
How do I place an order?
How do I place an order?
To place an order please ensure you are logged into a professional or retail account and then you may shop. Click on the cart button when you are ready to finalise your purchase. Follow the prompts to place your order.
How do I change the delivery address for my order?
How do I change the delivery address for my order?
If you wish to change the delivery address for an order, please email hello@browcode.com with your full name, email address, and order number. We are unable to edit orders that have already been fulfilled, so we suggest reading your address details thoroughly to ensure all information is correct.
Billing
What forms of payment does Brow Code accept?
What forms of payment does Brow Code accept?
We accept all major credit and debit cards worldwide. Amex. AfterPay, ZIP Pay, and PayPal are also available.
Why was my card declined?
Why was my card declined?
If you’re having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card. If you’re still having problems processing the payment, please contact hello@browcode.com.
Returns, Refunds and Replacements
My order is damaged, what do I do?
My order is damaged, what do I do?
We’re so sorry your order arrived damaged, faulty or broken. Please email hello@browcode.com within 2 weeks of receiving your order with your full name, order number, and clear photos of the conditions of your parcel and/or products. Our support team will inspect the damaged package so they can assist you further.
How do I place a return?
How do I place a return?
If you wish to return an item please email hello@browcode.com within 2 weeks of receiving your order with your order number and your reason for return or refund for approval.
What should I do if I receive the wrong product?
What should I do if I receive the wrong product?
If you receive the wrong product in your order, please email hello@browcode.com within 2 weeks of receiving your order with your full name and order number.
Multi-Peptide Growth Serum
What does the Multi-Peptide Growth Serum do?
What does the Multi-Peptide Growth Serum do?
The Multi-Peptide Growth Serum is formulated with a powerful blend of multi-peptide and multi-vitamin technologies, Hyaluronic Acid, and Biotin, which work together to enhance hair growth and boost the overall quality and density of the hair. Additionally, this serum comes with two applicators that can be used for catered application to the brows and lashes.
How do I apply the Multi-Peptide Growth Serum?
How do I apply the Multi-Peptide Growth Serum?
To start your skincare routine, apply the serum to the brows and lashes after cleansing. For those using an oil cleanser, it is recommended to use a water-based cleanser straight afterward to achieve optimal hair growth results.
What are the two different applicators designed for?
What are the two different applicators designed for?
Brow Code has launched the first custom dual-ended hair growth serum to market. With convenience in mind, the unique applicators have been designed to facilitate tailored application to the brows and lashes.
How long do I need to use the serum before I start seeing brow and lash growth?
How long do I need to use the serum before I start seeing brow and lash growth?
For optimal hair growth benefits from the Multi-Peptide Growth Serum, it is recommended to use the product on a daily basis for 90 days. Some study participants noticed strong results in as little as 2 weeks, however, we advise that you continue to use the serum even as you begin to see brow and lash growth!
How frequently should I be using the Multi-Peptide Growth Serum?
How frequently should I be using the Multi-Peptide Growth Serum?
For optimal results, apply the Multi-Peptide Growth Serum daily to both your brows and lashes.
What are some tips for achieving the best results with the growth serum?
What are some tips for achieving the best results with the growth serum?
To maximize the benefits of the Multi-Peptide Serum, it is recommended to apply the product consistently every day to clean and dry skin. Using a water-based, oil-free cleanser is crucial to eliminate any potential barriers such as sebum or oils that could impede the serum's absorption into the skin.
How does the formula grow my hairs?
How does the formula grow my hairs?
The Multi-Peptide Growth Serum contains a sophisticated blend of multi-peptide and multi-vitamin technologies that stimulate hair growth while also extending the growth phase of the eyebrow and eyelash cycle.
Can I use the serum on my lashes if I have eyelash extensions?
Can I use the serum on my lashes if I have eyelash extensions?
Yes! The Multi-Peptide Growth Serum is completely oil-free and safe to use with eyelash extensions.
Can I use the serum if I wear contacts?
Can I use the serum if I wear contacts?
Yes, you can! However, to ensure a safe and effective start to your hair growth journey, we recommended applying the Multi-Peptide Growth Serum each night after removing your contact lenses.
Is this product safe to use for pregnant and breastfeeding women?
Is this product safe to use for pregnant and breastfeeding women?
If you are pregnant or breastfeeding, we advise consulting with your GP prior to integrating any topical or cosmeceutical products into your routine.
What happens if I stop using the serum?
What happens if I stop using the serum?
To sustain your hair growth progress, we recommend to continue using the serum at least twice a week. If you completely discontinue use, your hair growth may eventually revert to its previous state.
How long does 6ml of the serum last?
How long does 6ml of the serum last?
If you use the product daily, one serum may last from 4-6 weeks, depending on the thickness of the eyebrows and/or eyelashes.
What is the difference between Brow Gold Oil and the Multi-Peptide Growth Serum?
What is the difference between Brow Gold Oil and the Multi-Peptide Growth Serum?
The Brow Gold Oil is a traditional essential oil based formula, which has been designed for nourishing the overall health of your brows. The Peptide Serum is formulated with a combination of advanced peptides and vitamins designed specifically for targeting hair growth. The oil can only be applied to the brows and the serum can be applied to both brows and lashes.